অনেক সময় কাস্টমার বিভিন্ন ভাবে আমাদের পেইজে অথবা কমেন্টে নক করে বিভিন্ন বিষয় নিয়ে প্রশ্ন করে। আমি কয়েক টি ইমেইল / ম্যাসেজ ফরম্যাট দিয়ে দিচ্ছি যেগুলো আপনারা ব্যাবহার করতে পারেন
1. Defect/ printing error -
Thank you for reaching out! I’m so sorry to hear there was a problem with your order. We have a support team available and ready to help if you could please email hello@gearlaunch.com or call 855-999-7840 between 9am and 5pm Pacific, Monday through Friday.
2. Late shipping
Thank you for reaching out. I apologize for the delays we are experiencing. We will continue to improve our processes to reduce delays responsibly during these extraordinary times. If you have any additional questions, please feel free to reach out. We have a support team available and ready to help if you could please email hello@gearlaunch.com or call 855-999-7840 between 9am and 5pm Pacific, Monday through Friday.
3. No tracking
Thank you for reaching out. I apologize for the delays we are experiencing. We will continue to improve our processes to reduce delays responsibly during these extraordinary times. Tracking should update within 48 hours of your order shipping. If you have any additional questions, please feel free to reach out. We have a support team available and ready to help if you could please email hello@gearlaunch.com or call 855-999-7840 between 9am and 5pm Pacific, Monday through Friday.
4. General response
Thank you for reaching out! We have a support team available and ready to help if you could please email hello@gearlaunch.com or call 855-999-7840 between 9am and 5pm Pacific, Monday through Friday.
